exbet download's Privacy Policy

exbet download (referred to hereafter as "we", "us", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you while you use our website https://exbetdownload.cam and related services, how that information is processed, and what rights you have over your personal information.

By using our services, you agree to the terms of this Policy. This Policy applies alongside our Terms and Conditions.

A Information Provided at Registration

When you create an account on exbet download, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency

B Identity Verification Information

As part of the account verification process, we may collect:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Selfie or photo ID verification

This information is used to prevent fraud and ensure secure service.

C Financial and Transaction Information

During deposits and withdrawals, we collect:

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction amount and date
• Transaction reference number

We do not store full payment card numbers or complete bank account details.

D Automatically Collected Information

When you use our platform, technical information is collected automatically:

• IP address and device identifiers
• Browser type and version, operating system
• Cookies and session tokens
• Page visits, click patterns, and duration of use
• Game history and betting records

exbet download uses collected information only for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To provide gaming, betting, deposit, and withdrawal services.
3. Security: To prevent unauthorised access, fraud, and money laundering.
4. Customer support: To resolve your issues via live chat and email.
5. Bonuses and promotions: To process offers based on your eligibility.
6. Technical improvements: To improve platform performance and user experience.
7. Legal obligations: Where required to comply with applicable laws and regulations.

We do not sell or rent your information to any third party for commercial purposes.

In certain circumstances, exbet download may share your information with trusted partners. Strict confidentiality agreements are always in place in such cases.

Service Provider Partners

Technology and service providers required to operate our platform, such as payment processing partners and game studios (Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.). These parties receive only the information necessary to carry out their contracted work.

Law Enforcement Agencies

If there is a valid legal order, court directive, or legitimate request from a government authority, we may be required to provide the necessary information. In such cases we will always try to notify you — if legally permitted.

Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such circumstances we will give advance notice and your information will remain protected in accordance with this Policy.

Cookies and similar technologies are used to keep exbet download's platform functioning properly.

Essential Cookies

These cookies are essential for the platform's core functions — maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

Analytics Cookies

We collect anonymous statistics to improve user experience — which pages are visited most, how long users stay, and so on. These cookies cannot directly identify you.

Managing Cookies

You can change your cookie preferences in your browser settings. However, disabling essential cookies may cause parts of the platform to stop working properly.

exbet download applies industry-standard technical and organisational measures to protect your personal information.

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — it is kept only in hashed form.
• Access control: Only authorised staff can access information on a need-to-know basis.
• Regular audits: Regular system audits are conducted to identify security vulnerabilities.
• OTP verification: Mobile OTP verification is mandatory for sensitive operations.
• Data backup: Data is securely backed up to prevent loss from any technical failure.

No method on the internet is 100% secure, but we use up-to-date technology to protect your information. If you notice any suspicious activity, notify our support team immediately.

exbet download retains your information only for as long as necessary.

Active Accounts

All information required to provide the service is retained for as long as your account remains active.

After Account Closure

Even after an account is closed, transaction history and identity verification information is retained for a set period as required by law. Once that period has passed, the information is securely deleted or anonymised.

Automatic Deletion

When the set retention period ends, collected information is permanently deleted by an automated process, or converted in a way that means you can no longer be identified.

As a user of exbet download, you have the following rights over your personal information:

1. Right to access: You can request to know what information we are collecting and processing about you.
2. Right to rectification: If any of your information is incorrect, you can request a correction. Many details can also be updated directly from your account settings.
3. Right to erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
4. Right to restrict processing: In certain cases you can restrict or object to the processing of your information.
5. Right to data portability: You can request to receive your own information in a readable format.
6. Right to withdraw consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests within a reasonable time from the date of the request.

exbet download is strictly a service for adults. Users must be 21 years of age or older to use this platform.

We do not knowingly collect information from anyone under the age of 21. Age verification is active at the time of registration, and additional proof of identity may be requested in suspicious cases. If we become aware that someone under 21 has created an account, that account will be closed immediately and the collected information will be deleted.

For more information on responsible gaming, please visit our Responsible Gaming page.

In operating exbet download's services, information may in some cases be processed internationally, particularly through the servers of game software providers such as Evolution and Pragmatic Play.

Strict data protection agreements always apply to such transfers, and third parties are required to ensure a level of protection equivalent to this Policy. This information is never used for commercial purposes.

exbet download may update this Privacy Policy from time to time. The Policy may be revised due to legal changes, the addition of new services, or changes in business operations.

When significant changes are made, we will:

• Display a clear notice on the platform;
• Send a notification to your registered email (if the change is materially significant);
• Show the new effective date at the top of the page.

Continuing to use the platform after changes have been made means you accept the updated Policy. We therefore recommend reviewing this page regularly.

For more details about our service terms, visit our About Us page, where you can find further information about the platform's policies and operations.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, contact our support team directly. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.